Go inside shoppers’ minds; then go further. Think paying lip service will keep customers coming back for more? Think again.

It’s no longer good enough to be customer-centric; you must be a customer-obsessed
expert. If it sounds a little daunting, don’t worry. Our service offering is designed to take you inside the shopper’s mind and give you the tools to respond accordingly.

Go inside shoppers’ minds.

Then go further.

Strategic Framework

Our approach starts with listening to, and watching shoppers, as well as consolidating all existing insights.


We then  develop strategies that take into consideration all touchpoints and assets on the shopper journey.

Where appropriate, our partners are brought in to assist with the implementation.

Speak to us about our LAPS model for insights to execution.

Core Services

We are committed to driving value by better understanding shoppers and their behaviour, and responding with  commercially viable strategy. We do this via our toolbox.

  • Research design, execution, and analysis

  • Shopper strategy

  • Retail strategy

  • Training and development

  • Workshop facilitation

Specialist Partners 

We work with entrepreneurs who are specialists in their respective fields (and equally passionate about shoppers).

  • Retail design

  • Planogram design

  • Neuroscience

  • Eye tracking

  • Digital strategy

  • Advanced data analytics

  • Shopper communities

  • Creative execution 

“ Customers don't just want to shop: they want to feel that the brand understands them.   Mikey Drexeler 


Note our new address

The Shopper Collective Pty Ltd.

Wotso Manly

19-21 South Steyne


NSW, 2095

Tel: +61(0)410 718 545

Email: info@theshoppercollective.com

© 2018 by The Shopper Collective.